NPD Blog

At Newton Prosthodontics, Dr. Johnson combines the old fashioned approach with new technology. Combining customer service that is above and beyond with cutting edge technology he is able to provide cosmetic dental care that is above reproach.

The Philosophy of Newton Prosthodontics:
A quality practice, providing outstanding cosmetic, restorative, prosthetic and implant dentistry on dentally sophisticated people who value the principles of integrity, compassion and attention to detail and a passion for excellence.

As one of the first dental professionals in Massachusetts to embrace the relatively new technology from Cadent's iTero integrated digital impression system, Dr. Johnson has seen in a very short time tremendous advances in his ability to provide patients with higher quality crown and bridge restorations than he has ever had previously.

"Compared to some of the other digital systems that I looked at, which offer an end result in one visit," he notes, "the iTero lets me continue to partner with the dental labs I've come to trust and use the skills of ceramists I've counted on for years. As much as I’m a hands on kind of guy, I believe that the quality I get by using my technicians talents to manufacture crowns and bridges offers my patients a better result."

As more dentists become familiar with its capabilities and ease of use, Dr. Johnson predicts that the CAD/CAM system will become a vital part of every dental office, replacing the old-fashioned tray-and-putty method. In fact, in conjunction with Cadent, he's helping spread the word by holding small workshops for 10-15 dentists.

He believes in this technology and has marveled at the results to such a degree that he feels he has to create a mechanism for his colleagues to see it firsthand, in action.

When it comes to his mantra "it all comes down to service" Dr Johnson says his staff helps him provide it. And it shows; most of Dr. Johnson’s new patients have come as referrals from current or past patients.

This may also be from his compassion and care with which he cares for his patients. "An older woman looking to recapture her youthful appearance was referred to me, but her dental health had deteriorated so badly I told her she'd have to wear dentures until the implants were functional. She was devastated, but I encouraged her to speak, via conf call, to some of my patients who had gone through the exact procedure."

Dr. Johnson's receptionist called the patients in advance and arranged for the time of the call. None of the parties knew the identity of those with whom they were speaking, but the new patient was able to discuss her concerns and have them alleviated by those who could empathize "in a way that I could not".  It has been a very good tool for us".

If you are contemplating a cosmetic dental procedure, contact Dr. Johnson at Newton Prosthodontics to see how technology and customer service can help you achieve the perfect smile.

For more on how technology and customer service serve Dr. Johnson and Newton Prosthodontics, see the complete Doctor of Dentistry article.